Pergola Warranty and After-Sales Service | Techno Kol Uzi

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Metal pergolas made by Techno Kol Uzi are supported after installation through a written specification, a documented handover, and direct follow-up with the factory team. Coverage details and any service terms are confirmed in writing before production, so you know exactly what is included. Keep your order documents and finish records, and contact us as soon as you notice any issue.

What after-sales support means for a metal pergola

After-sales support is the help you receive once the pergola is installed and in use. For a made-to-measure metal structure, it usually covers questions about the finish, checks on fixings, and guidance on routine care. Because every pergola is built to your measurements, the most useful support starts with clear records from the very beginning.

Support is not only about repairs. It also includes advice on how to keep the frame, joints and coating in good condition over the years, especially in the coastal Tel Aviv climate where sun, humidity and salt air can affect exposed metal.

What to check before you order

Before production starts, ask for the written specification and read it carefully. It should describe the materials, the profile sizes, the connection details and the finishing process. If something is unclear, ask for it to be written down.

Confirm the material: iron, aluminum or a combination
Confirm the finish, such as hot-dip galvanizing followed by powder coating
Confirm the installation method and who carries it out
Ask what after-sales support is included and how to request it

Documentation you should keep

Good records make any future service faster. Keep the signed approval of the drawing, the order specification, photos taken at handover, and the name and contact details of the person who answered your questions during the project.

If you later sell the property or hand it to a building committee, these documents show what was built, which materials were used and how the structure was finished. They also help the factory identify the correct profile or colour if a touch-up is needed.

Routine care that protects your pergola

Most issues with metal pergolas can be avoided with simple, regular care. A gentle wash with fresh water and mild soap removes dust, salt and bird droppings that can slowly dull the coating.

Rinse the structure every few months, more often near the sea
Check bolts, brackets and joints once or twice a year
Look for small chips in the paint and touch them up early
Avoid abrasive cleaners and steel wool on coated surfaces

How to request service after installation

When something needs attention, describe it clearly and send photos. Include the location on the pergola, when you first noticed it, and whether it affects safety or only appearance. This allows the team to judge the urgency and decide whether a visit, a phone guidance session or a small adjustment is the right response.

Requests can be made through WhatsApp or by contacting the factory directly. Please keep your order reference handy so the correct records can be found quickly.

Safety and structural checks

A pergola carries wind and weight, so loose anchors or cracked welds should never be ignored. If you notice movement in the structure, a shifting post or a sound you have not heard before, stop using the area under the pergola until it has been inspected.

For railings and guard elements, the Israeli standard SI 1142 applies in general terms. Exact dimensional values are checked with the project engineer, not assumed from memory, so always confirm the requirements for your specific installation.

Frequently asked questions

Is my pergola covered by a warranty?

Warranty and service terms are confirmed in writing as part of your order before production begins. Ask for the details in your specification so you know exactly what is included.

What should I do if the coating gets scratched?

Clean the area gently and send us photos so we can advise on touch-up. Small scratches are often easier to repair early before corrosion starts.

Can you help if I am not the original buyer?

Yes, if you can provide the order reference or documents from the original project. Those records help us identify the materials and finish used.

How do I contact the factory after installation?

You can reach us via WhatsApp or through the contact details on our site. Include your order reference and photos to speed up the response.

Common mistakes to avoid

Many owners discard their order papers and then struggle to identify the finish or profile when a repair is needed. Ignoring small coating chips near the sea can also lead to corrosion that is harder and costlier to fix.

Our recommendation

Keep one folder with the signed drawing, specification, handover photos and your contact at the factory, and inspect the joints and coating twice a year. Reporting a small issue early is almost always simpler than waiting for it to grow.

Summary

Good after-sales support for a metal pergola depends on clear documentation, simple routine care and prompt contact when something changes. Confirm the service terms in writing before you order.

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